Return Policy

Changing or cancelling an order: Unfortunately, in most circumstances, orders placed online cannot be amended once completed. If you’d like to add products to your order, please place a new order for these items.

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 01869 362222 between 8.30am and 5.00pm, Monday to Friday or email us.

Missing, incomplete or damaged orders

If your order arrives incomplete and you believe items are missing, firstly please check your order confirmation and dispatch email to make sure it was included in the parcel. If the item was expected as documented please notify us within 48 hours of receipt with the details of any missing item(s).

If your order has been dispatched but hasn’t arrived within the expected time period, please email our Customer Services team.

If your order arrives and the goods are damaged or following installation appear to be faulty , please contact our Customer Services team. We will of course refund or replace the faulty items as quickly as possible for you. Please do not dispose of the faulty item(s) as we may need to arrange to have this returned to us for inspection. Should this be required you will be emailed a Freepost Returns Label with a returns reference (RE) number.

Returns Procedure

Our aim is to provide you with the highest levels of customer service whether you may have changed your mind, or experienced a problem with regards to your purchase.

We want you to be happy with your purchase 100%. If this is not the case, please contact our Customer Services team.

Please do not return any items to Heka Lighting & Trading Limited without contacting us first. This can be done by calling us on +44 2045 374424 or sending an email.

Please note our office hours are 8.30 am – 5.00 pm Monday – Friday.

If you wish to make a return please include:

  • Your full contact details
  • Details of the product you wish to return including the quantity
  • Reason for return
  • Date of purchase
  • Our invoice number

If your purchase is eligible to return, you will be issued a Return Number – RE XXXX. No returned goods will be accepted unless authorised by us and the package is clearly marked with the RE number.

If you are a domestic customer and you are unhappy with the goods for any reason, you have the right to return them within 14 days of receipt. They must be returned in original packaging, unused and suitable to be resold. Please note that if the goods have been ordered incorrectly the postage and packing cost will be deducted from any refund that may be issued except whereby you have purchased our no quibble carriage insurance. In this instance you will be sent a Free Post Returns label.

All refunds will be completed within 14 days from the time we have received the order back to us.

If you have ordered the items incorrectly, and are having difficulty in identifying the correct one please contact our Customer Services team, who will be only too happy to help you find the right product.

Consumer Contracts Regulations 2014

This legislation offers you the following cancellation rights when you buy online or by phone:

  • You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services
  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them
  • To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement, including details of your name, postal address, details of the order you wish to cancel and, where available, your phone number and email address
  • You can cancel by email, or call 01869 362222
  • If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery)
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied

Cookies Policy

Last updated: April 01, 2022

This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.

We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Cookies Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Cookies Policy) refers to Heka Lighting & Trading Limited., 338a Regents Park Road Office 3 And 4, London, England, N3 2LN
  • Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
  • Website refers to, accessible from
  • You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.

The use of the Cookies

Type of Cookies We Use

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.

We use both session and persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
  • Type: Session Cookies
  • Administered by: Us
  • Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies
  • Type: Persistent Cookies
  • Administered by: Us
  • Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies
  • Type: Persistent Cookies
  • Administered by: Us
  • Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
  • Tracking and Performance Cookies
  • Type: Persistent Cookies
  • Administered by: Third-Parties
  • Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.
  • Targeting and Advertising Cookies
  • Type: Persistent Cookies
  • Administered by: Third-Parties
  • Purpose: These Cookies track your browsing habits to enable Us to show advertising which is more likely to be of interest to You. These Cookies use information about your browsing history to group You with other users who have similar interests. Based on that information, and with Our permission, third party advertisers can place Cookies to enable them to show adverts which We think will be relevant to your interests while You are on third party websites.

Your Choices Regarding Cookies

If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.

If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.

If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

For any other web browser, please visit your web browser's official web pages.

More Information about Cookies

You can learn more about cookies here: All About Cookies by TermsFeed.

Contact Us

If you have any questions about this Cookies Policy, You can contact us:

Please read these terms and conditions carefully as they contain important information about your rights and obligations when using this website (the ‘Website’) and in particular clause

The Website is owned and operated by Heka Lighting & Trading (UK) Limited (‘we’/’us’/’our’), a limited company registered in England and Wales under company number: 12528819 having our registered office at Unit 8 Ncr Business Centre, Great Central Way, London, England, NW10 0AB
. Our VAT Number is: GB 369 999 889
The term ‘you’ refers to the user or viewer of our Website.
By browsing on or using the Website you are agreeing to comply with and be bound by these terms and conditions which, together with our privacy policy, governs our relationship with you regarding the use of our Website.

  2. You will be able to access parts of the Website without having to register any details with us. However, from time to time certain areas of this Website may be accessible only if you are a registered user.
  3. You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.
  4. We make reasonable efforts to ensure that this Website is available to view and use 24 hours a day throughout each year however, this is not guaranteed. The Website may be temporarily unavailable at anytime because of: server or systems failure or other technical issues; reasons that are beyond our control; required updating, maintenance or repair
  5. Where possible we will try to give you advance warning of maintenance issues but shall not be obliged to do so.
  7. When registering on the Website you must choose a username and password. You are responsible for all actions taken under your chosen username and password.
  8. By registering on the Website you undertake:
  9. That all the details you provide to us for the purpose of registering on the Website are true, accurate, current and complete in all respects
  10. You will notify us immediately of any changes to the information provided on registration
  11. You are over 18 or if under 18 you have a parent or guardian’s permission to register with the Website in conjunction with and under their supervision
  12. To only use the Website using your own username and password
  13. To make every effort to keep your password safe
  14. Not to disclose your password to anyone
  15. To change your password immediately upon discovering that it has been compromised
  16. To neither transfer or sell your username or password to anyone, nor permit, either directly or indirectly, anyone other than you to use them
  17. You authorise us to transmit your name, address and other personal information supplied by you (included updated information) to obtain information from third parties about you, including, but not limited to, credit reports and so that we may authenticate your identity.
  19. To be eligible to purchase the Goods on this Website and lawfully enter into and form contracts with us, you must:
  20. Be 18 years of age or over
  21. Be legally capable of entering into a binding contract
  22. Provide full details of a delivery address in the United Kingdom
  23. If you are under 18, you may only use the Website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our Website.
  25. The content of the Website is protected by copyright (including design copyrights), trade marks, patent, database and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks utility models, semi-conductor topography rights, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to The Lightbulb Company (UK) Limited moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world).
  26. You acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors.
  27. You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited.
  28. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
  29. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
  30. You acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from such material and content.
  31. No licence is granted to you to use any of our trade marks or those of our affiliated companies.
  33. It shall be your responsibility to ensure that any products, services or information available through the Website meet your specific requirements.
  34. We will not be liable to you if the Website is unavailable at any time.
  35. We attempt to ensure that the information available on the Website at any time is accurate. However, we do not guarantee the accuracy or completeness of material on this Website. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of them. We make no commitment to ensure that such material is correct or up to date.
  36. All drawings, images, descriptive matter and specifications on the Website are for the sole purpose of giving an approximate description for your general information only and should be used only as a guide.
  37. Any prices and offers are only valid at the time they are published on the Website.
  38. All prices and descriptions supersede all previous publications.
  39. Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.
  40. The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties or guarantees, whether express or implied, statutory or otherwise (unless otherwise expressly stated in these terms and conditions or required by law) in relation to the information, materials, content or services found or offered on the Website for any particular purpose or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, timeliness, performance, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade custom.
  41. We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.
  42. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the Website.
  43. We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you.
  44. You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or you downloading any material posted or sold on the Website or from any website linked to it.
  45. We reserve the right to disclose such information to law enforcement authorities as we reasonably feel is necessary should you breach this agreement.
  47. You are permitted to use the Website and the material contained in it only as expressly authorised by us and in accordance with these terms and conditions, as may be amended from time to time without notice to you.
  48. We provide access and use of the Website on the basis that we exclude all representations, warranties and conditions to the maximum extent permitted by law.
  49. We reserve the right to:
  50. Make changes to the information or materials on this Website at any time and without notice to you.
  51. Temporarily or permanently change, suspend or discontinue any aspect of the Website, including the availability of any features, information, database or content or restrict access to parts of or the entire Website without notice or liability to you or any third party.
  52. Refuse to post material on the Website or to remove material already posted on the Website
  53. You may not use the Website for any of the following purposes:
  54. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  55. Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise
  56. Breaching any applicable local, national or international laws, regulations or code of practice
  57. Gaining unauthorised access to other computer systems
  58. Interfering with any other person’s use or enjoyment of the Website
  59. Breaching any laws concerning the use of public telecommunications networks
  60. Interfering with, disrupting or damaging networks or websites connected to the Website
  61. Utilisation of data mining, robots or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of the Website
  62. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation
  63. To create and/or publish your own database that features all or substantial parts of the Website
  64. Making, transmitting or storing electronic copies of materials protected by copyright without the prior permission of the owner
  65. In addition, you must not:
  66. Knowingly introduce viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful to the Website
  67. Attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to it
  68. Attack the Website via a denial-of-service attack or a distributed denial-of service attack
  69. Damage or disrupt any part of the Website, any equipment or network on which the Website is stored or any software used for the provision of the Website
  70. A breach of this clause may be a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and disclose your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
  72. We reserve the right to terminate or suspend your access to the Website immediately and without notice to you if:
  73. You fail to make any payment to us when due
  74. You breach the terms of these terms and conditions (repeatedly or otherwise)
  75. You are impersonating any other person or entity
  76. When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity
  77. We suspect you have engaged, or about to engage, or have in anyway been involved, in fraudulent or illegal activity on the Website
  79. You must not create a link to the Website from another website, document or any other source without first obtaining our prior written consent.
  80. Any agreed link must be:
  81. To the Website’s homepage
  82. Established from a website or document that is owned by you and does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the UK and the law in any country from which they are hosted
  83. Provided in such a way that is fair and legal and does not damage our reputation or take advantage of it
  84. Established in such a way that does not suggest any form of association, approval or endorsement on our part where none exists
  85. We have no obligation to inform you if the address of the Website home page changes and it is your responsibility to ensure that any link you provide to our homepage is at all times accurate.
  86. We reserve the right to withdraw our consent without notice and without providing any reasons for withdrawal. Upon receiving such notice you must immediately remove the link and inform us once this has been done.
  88. To provide increased value and convenience to our users, we may provide links to other websites or resources for you to access at your sole discretion and risk. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for:
  89. The privacy practices of such websites
  90. The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources
  91. The use which others make of these websites
  92. Any damage, loss or offence caused or alleged to be caused to you, arising from or in connection with the use of or reliance upon any such advertising, content, products, goods, materials or services available on and/or purchased by you from such external websites or resources
  94. Not withstanding any other provision in these terms and conditions, nothing will affect or limit your statutory rights; or will exclude or limit our liability for:
  95. Death or personal injury resulting from our negligence
  96. Fraud or fraudulent misrepresentation
  97. Action pursuant to section 2(3) of the Consumer Protection Act 1987
  98. Any matter for which it would be unlawful for us to exclude or attempt to exclude our liability
  99. We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for the below mentioned losses which you have suffered or incurred arising out of or in connection with the provision of any matter in these terms and conditions even if such losses are forseeable or result from a deliberate breach by us or as a result of any action we have taken in response to your breach:
  100. Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings)
  101. Any loss of goodwill or reputation; or
  102. Any special or indirect losses; or
  103. Any loss of data
  104. Wasted management or office time
  105. Any other loss or damage of any kind
  106. You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these terms and conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information with your authority.
  107. This clause does not affect your statutory rights as a consumer.
  108. GENERAL
  109. We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.
  110. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions in these terms and conditions and the remainder of the provision in question will not be affected.
  111. All Contracts are concluded and available in English only.
  112. If we fail, at any time to insist upon strict performance of any of your obligations under these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under these terms and conditions, it shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.
  113. A waiver by us of any default shall not constitute a waiver of any subsequent default.
  114. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
  116. The Website is controlled and operated in the United Kingdom.
  117. These terms and conditions will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.

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